FAQ's
How do I order?
When you are ready to order just email us, give a call, or come right in to our store at 3330 N. Galloway Ave. Suite 318 in Mesquite TX.
We will need your quantity, sizes, shirt colors, and the art you would like on the shirt. Once we have this info we will be able to invoice you your final price and you may make your payment in a variety of ways. Once payment is made we will start work on your art and usually have it back to you for approval in 24 hours or less. Once you approve the art we will start production on your shirts and they will be ready to ship within 7-10 business days for screen printing and 3-5 days for embroidery.
We will need your quantity, sizes, shirt colors, and the art you would like on the shirt. Once we have this info we will be able to invoice you your final price and you may make your payment in a variety of ways. Once payment is made we will start work on your art and usually have it back to you for approval in 24 hours or less. Once you approve the art we will start production on your shirts and they will be ready to ship within 7-10 business days for screen printing and 3-5 days for embroidery.
How Long Does it Take?
- Screen printed jobs are completed in approximately 7-10 working days from art approval. If you need a rush, please ask. We will let you know when your job can be completed.
- DTG is 2-5 Business Days
- Embroidery is completed in 3-5 days for most orders.
How About Rush Orders?
Call or email us! We'll work out what is, and isn't possible for what you need and let you know just how much it will cost.
Is There a Minimum Order?
Our screen print minimum for one color shirts is only 12 pieces. There are different minimums depending on the number of colors and locations on your shirts. You may mix garments to meet the minimums.
There is no minimums on DTG
There are no minimums on embroidery.
There is no minimums on DTG
There are no minimums on embroidery.
What is the cost?
- For screen printing the cost depends on the number of colors used on the garment, the number of imprint locations (front & back), the type of garment and the product, and the quantity ordered. Call or email us and we'll get you a custom quote for your order.
- DTG Printing is also based on quantity and locations. White shirts with a full color image on one sided average about $16
- Embroidery is based on the number of stitches and the quantity ordered. Most Left chest designs average about $6-$11 for smaller quantities. New logos do require digitizing fees which average $35 you only pay this fee once, reorders are not assessed this fee.
Is there a Setup Fee?
- To make it easier for you and to make our prices very easy to understand, we do not charge set-up fees for screen printing!
- Embroidery may require a one time digitizing fee on your first order. We save your file so additional orders of the same logo do not require any additional set-up or digitizing fees.
Where do i send my art?
You can send your art via email to info@mesquitegraphics.com
Can you create my artwork for me?
We will be happy to create your art for you! We include up to one hour of art free with your order, so most simple design are covered. If you need a more complex design art charges may apply. With all art you receive a proof via email so you can approve your design.
What kind of artwork do I provide for screen printing?
You can provide your logo or design artwork in a variety of ways from a printed image, even a sketch. Most of the time artwork is provided in a computer file format as either Finished Artwork, or Rough Artwork, or in a Printed Format. If you don't have design, call us, we can design it for you.
Finished Artwork Types:
- Encapsulated Postscript (.eps)
- ADOBE Illustrator (.ai)
Rough Artwork Types:
- ADOBE Acrobat (.pdf)
- ADOBE Photoshop (.psd)
- Graphics Interchange Format (.gif)
- Joint Photgraphics Experts Group (.jpeg)
- Tagged Image File Format (.tif)
- Windows Bitmap (.bmp)
Finished Artwork Types:
- Encapsulated Postscript (.eps)
- ADOBE Illustrator (.ai)
Rough Artwork Types:
- ADOBE Acrobat (.pdf)
- ADOBE Photoshop (.psd)
- Graphics Interchange Format (.gif)
- Joint Photgraphics Experts Group (.jpeg)
- Tagged Image File Format (.tif)
- Windows Bitmap (.bmp)
Can I See It Before Everything is Printed?
Before we print your shirts we will send you an image proof by email for your approval. We will not start printing your shirts until we have your approval on the art. We do not do screen printed samples, as this would require multiple set-up and take downs of your screens.
How do I reorder?
Just email or call us and we will be happy to help you. We keep your films on file and have all your information regarding ink colors, type of garment, and quantity on file for an exact repeat. For repeat garments it's easy. Choosing a different garment and colors is often just about as easy. Just let us know what you need. please keep in mind that minimum quantities still apply to re-orders, and pricing may differ depending on the quantity of the re-order.
Just email or call us and we will be happy to help you. We keep your films on file and have all your information regarding ink colors, type of garment, and quantity on file for an exact repeat. For repeat garments it's easy. Choosing a different garment and colors is often just about as easy. Just let us know what you need. please keep in mind that minimum quantities still apply to re-orders, and pricing may differ depending on the quantity of the re-order.
Artwork Approval
It is the customer's responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork.
If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints.
The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork.
Customer's artwork approval is contractually binding for payment of all services rendered.
All artwork must be approved by the customer with an authorized signature before a job can be entered into production.
All prepress work including but not limited to screens, art work, films and embroidery files are the sole property of mesquitegraphics.com. The design is the property of the designer and cannot be reproduced in any way without the written permission of the owner. Screen charge is for rental of the screen for the print job. It does not mean you purchased a screen.
Artwork charges apply if artwork is not screen print ready. If customer provides shirts, mesquitegraphics.com will not warranty the work and any misprints will be considered as a print owed and not a garment.
Registered Trademarks, Logos, Copyrighted Material
In the event that mesquitegraphics.com is to embroider or imprint at the request of a buyer a likeness of a person, product, logotype, or any other device provided by the Buyer, Buyer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.
On request of mesquitegraphics.com, Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold mesquitegraphics.com free and harmless from all liability and indemnify mesquitegraphics.com for any loss, damage or injury, which mesquitegraphics.com , may suffer as a result of producing said likeness.
The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by mesquitegraphics.com as a result of the reproduction of the likeness requested by the Buyer.
Payment
Custom orders require 50% deposit.
Individual items require 100% deposit.
Once items have been ordered, the customer may NOT cancel the order.
Prices given on Quotes are good for 30 days.
Items may not be returned after 2 business days.
Screens remain the property of mesquitegraphics.com .
It is the customer's responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork.
If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints.
The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork.
Customer's artwork approval is contractually binding for payment of all services rendered.
All artwork must be approved by the customer with an authorized signature before a job can be entered into production.
All prepress work including but not limited to screens, art work, films and embroidery files are the sole property of mesquitegraphics.com. The design is the property of the designer and cannot be reproduced in any way without the written permission of the owner. Screen charge is for rental of the screen for the print job. It does not mean you purchased a screen.
Artwork charges apply if artwork is not screen print ready. If customer provides shirts, mesquitegraphics.com will not warranty the work and any misprints will be considered as a print owed and not a garment.
Registered Trademarks, Logos, Copyrighted Material
In the event that mesquitegraphics.com is to embroider or imprint at the request of a buyer a likeness of a person, product, logotype, or any other device provided by the Buyer, Buyer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.
On request of mesquitegraphics.com, Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold mesquitegraphics.com free and harmless from all liability and indemnify mesquitegraphics.com for any loss, damage or injury, which mesquitegraphics.com , may suffer as a result of producing said likeness.
The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by mesquitegraphics.com as a result of the reproduction of the likeness requested by the Buyer.
Payment
Custom orders require 50% deposit.
Individual items require 100% deposit.
Once items have been ordered, the customer may NOT cancel the order.
Prices given on Quotes are good for 30 days.
Items may not be returned after 2 business days.
Screens remain the property of mesquitegraphics.com .